SonicView Call Recording & Reporting is an enterprise-grade call recording platform available at very affordable price points. It provides the most comprehensive call recording features and functionalities found in the marketplace today.
SonicView can be configured as a trunk-side or a station-side call recording platform . SonicView trunk-side supports T1, PRI, Analog and SIP trunks and is PBX agnostic, making it a future-proof investment. SonicView station-side recording supports digital, analog and IP phones. Whether configured as trunk-side or station-side, it provides the same interface.
SonicView provides a user-friendly, web-based interface making it easy to access recordings from any PC located on the network without needing to install any proprietary client application. It is built using the latest application architecture and provides a state-of-the art user interface to improve ease of use and enhance user experience.
Features & Benefits
SonicView also offers a Call Scoring and Agent Evaluation module. This allows businesses to create various scoring templates and evaluate calls based on these templates. Once scored, the system would allow running various reports in order to evaluate agent’s performance over a period of time or across multiple agents / departments.
Call Scoring Highlights
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