Convergence of voice and data has really helped the businesses with multiple locations to be more cost effective while increasing their communication efficiency. This very fact has enabled many businesses to spread out into remote locations to improve their business efficiency and effectiveness. This has thrown up a lot of opportunities for providing applications and solutions to enable these businesses.
Multi-Site Businesses look for solutions that can be seamlessly integrated across all locations. CallAnalyst Enterprise Server (CES) is just built to serve such customers. CES provides centralised monitoring, tracking and reporting of all calls across the network. The solution provides high levels of scalability on both the calls monitored per site as well as across number of sites. SonicView recording solution has the inherent capability to record remote sites and store the data in a central location for playback and reporting.