Lawyers spend a lot of time talking to their clients on the phone. Often, they charge their clients for these times spent on the phone. This complicates the billing process for lawyers’ offices since they have to time the conversation that needs to be billed. TriVium’s solution not only provides extensive tracking and reporting of inbound and outbound calls, but also provides tools to time the call and automatically generate billing reports for customers.
It is also important for lawyers to record conversation with their clients for future reference purposes. TriVium’s flexible recording solution helps lawyers to record all calls or record on demand and store them for later usage.