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TriVium Systems release of XpertView, a solution for Call centers
January 3, 2007
TriVium Systems today announced the release of new vertical flavor of CallAnalyst for call centers, XpertView.
Call centers use Automatic Call Distribution (ACD) systems to answer, hold and direct thousands of calls each day to agents. However, traditional call accounting and call management solutions do not capture much of the valuable information from these systems. XpertView is a comprehensive, historical ACD reporting solution, giving businesses the tools to help improve customer service and optimize call routing. Enhanced with call accounting, XpertView is a complete, cradle-to-grave telecom reporting solution. |
