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TriVium Introduces SonicView Call Recording
May 1st, 2006
BEAVERTON, OR – TriVium Systems, Inc., a leader in telephony-based business productivity tools, has introduced SonicView, an affordable, on-demand call recording solution. SonicView gives small businesses a flexible, unique solution to record any phone conversation, enhanced with detailed call search capabilities, to increase performance and productivity.
Call recording has become an integral tool in business to meet legal and training requirements, ensure quality assurance and provide proof of calls. With the expanding legal requirements of regulations such as Sarbanes-Oxley, the Health Insurance Portability and Accountability Act (HIPAA) and others, recording phone conversations has become critical to avoid liability and lawsuits.
Many small to mid-size businesses (under twenty seats) like informal call centers, insurance offices and retail stores need an affordable on-demand recording solution like SonicView. With on-demand recording capabilities, these businesses have the flexibility to record entire conversations or just the most critical information (to improve customer service, meet legal requirements and for training purposes). Irrespective of the type of call (inbound, outbound or conference call), carrier or PBX, SonicView records it all.
SonicView is the first and only call recording solution in the marketplace to offer enhanced search capabilities with call detail record (CDR) information. Recordings are associated with call details allowing users to search for recordings using a wide spectrum of information (such as caller ID, agent ID, customer accounts, date and time and/or DID/DNIS), providing a complete view of telecom activity. SonicView also centralizes recordings from multiple agent desktops, allowing managers easy access to any call recordings from any networked or remote location using supervisor desktops (network client).
"Until now many customers who wanted call recording couldn’t afford it, but with SonicView they have the solution at their fingertips," said Augustine Mathew, Director of Marketing. "Centralized recordings and CDR reconciliation differentiates SonicView from other products to provide managers with a tool to drive efficiency, knowledge and sales." |
