TriVium Announces the first customer for its SonicView Fully Digital Voice Recording Solutions
November 12, 2007
TriVium Systems announces its first customer for SonicView Fully Digital Voice Recording solution, the City of Flower Mound, Texas.
With 26 phone lines spread across 3 separate locations, the City of Flower Mound’s government offices are now fully equipped to record and analyze calls using TriVium’s centralized call recording solution, SonicView. A new product under SonicView product line, SonicView SV Product Suite offers small to medium sized, and multi-location organizations like the City of Flower Mound, an affordable, flexible and scalable call recording solution that helps them meet legal and training requirements as well as improve organizational efficiency and customer service, among other things.
The City of Flower Mound government offices experience a high level of daily interaction with private citizens, community organizations, and government officials. Likewise, they must provide a great deal of confidential and sensitive materials between offices and buildings through telephone conversation every day. It is important that their calls are monitored and recorded to not only aid in security, but also to prevent unauthorized and fraudulent calls, and to measure the quality of customer service provided to the public.
The City of Flower Mound chose TriVium’s SonicView SV Product Suite over competitor products because they needed an immediate solution that could provide all the advanced features that a professional-grade solution had, within the budget allocated. Being a highly affordable solution that could be set up and configured in less than a day’s time, SonicView was the best fit for their business needs.
TriVium is proud to have City of Flower Mound as its first customer for SonicView SV Product Suite. |
