TriVium Systems - Your partner for Call Recording and Business Productivity Reporting

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	CallAnalyst
	CallAnalyst Enterprise Server
	CallAnalystSonic
	SonicView
	Voice Platform

Overview

TriVium Voice Platform is a high performance and robust platform ideally suited for Enterprise and Carrier grade solutions. Platform helps system and application vendors to build rich self-service application capabilities to their solution thereby providing advanced customer care, reduced cost and increased productivity solutions to their customers.

TriVium Voice Platform is based on the widely accepted VoiceXML standard and is designed and architected in an Operating System independent, network agnostic fashion. TriVium also provides a CTI middleware solution that supports industry’s leading PBX systems, to unleash the complete potential of the Voice Platform in an Enterprise environment.

TriVium’s unique licensing model lets Product vendors and Service Providers to bundle it and closely iintegrate with their solution. The licensing model will also help you to deliver the solution at much lower price points than the existing market prices.

Features

Standards Compliance

VoiceXML 2.1 compliant
Supports SRGS 1.0
Supports SSML 1.0
Supports MRCP 2.0

Media Resources

Nuance
IBM WVS
Loquendo

Network Connectivity

Eicon and Aculab E1/T1 cards to connect to ISDN PRI networks
SIP stack to connect to IP networks

Operating System

Windows 2003
Linux

Supported interfaces with PBX’s

CSTA 1 / 2 / 3 / XML
TAPI
JTAPI

PBX’s supported

Avaya
Cisco
Nortel
Mitel
Siemens
Alcatel
Ericsson

Applications

Simple to very complex Interactive Voice Response systems
Speech Applications
Voice Messaging
Voice Interface for CRM and Contact Center Applications
Media Server and Application Servers
Hosted Voice Applications
Hosted Contact Center

Application Platform

Brochures

VXML Datasheet (pdf, 120Kb)

CallAnalyst

CallAnalyst provides the tools necessary to help businesses reach these goals and gain a clear picture of how their phone system is being used. More »

RealtyEdition

Hotelecom

AutoAnalyst

TeleAssist

XpertView

A complete tool to help real estate brokerages understand the impact and effect of call traffic on the performance of listings, agents and advertisements.
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Hotelecom is a comprehensive telecom billing and management solution for the hospitality industry.
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A robust call tracking & management solution to let dealerships track sales agent activity & accountability, advertising performance and vehicle model popularity.
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TeleAssist is a comprehensive call management and billing solution for assisted living facilities.
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XpertView is a comprehensive, historical ACD reporting solution, giving businesses the tools to help improve customer service and optimize call routing.
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CallAnalyst Enterprise Server

CallAnalyst Enterprise Server is a scalable and powerful Call Accounting and Management system ideally suited for organization with high call volume and for businesses with multiple locations.

It can consolidate all the telecom activities from various locations to enable managers view reports across all locations.
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CallAnalystSonic

CallAnalystSonic solution enhances TriVium’s award winning CallAnalyst Enterprise Software with calls recorded on the T1/PRI trunk side. This helps customers not only to pull extensive call reports, but also to see the recorded calls in these reports.
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SonicView

SonicView product line offers the most cost-effective digital voice recording solutions. With the modular components you can start small and grow the solution capabilities as your business demands.

SonicView helps businesses measure and manage productivity to improve efficiencies and meet regulatory guidelines.
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Voice Platform

Voice Platform helps system and application vendors build rich self-service application capabilities to their solution thereby providing advanced customer care, reduced cost and increased productivity to customers.

A unique licensing model lets Product Vendors and Service Providers to bundle it and closely iintegrate with their solution.
More »