TriVium Systems - Your partner for Call Recording and Business Productivity Reporting

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	CallAnalyst
	CallAnalyst Enterprise Server
	CallAnalystSonic
	E9-1-1 Security Notification (ESN) Application Suite
	SonicView
	Features and Benefits
	Why Record?

Record, Organize and Share

SonicView product line offers cost-effective station side voice recording solutions. The solution can scale from a single user/voice port to hundreds of ports with centralized server based solutions. The implementation is simple and reliable supporting IP, digital and analog mixed systems. With the modular components you can start small and grow the solution capabilities as your business demands.

SonicView brings professional-grade recording solutions with advanced features to Small & Medium businesses; which was once a luxury that only large enterprises could afford. SonicView will help businesses measure and manage productivity to improve efficiencies and meet regulatory guidelines.

SonicView has the following components:

SV Central (for recording digital and analog terminals): Software is installed on a PC/Server in the PBX room. Manages digital (04/16) and analog (02/04/08) recording hardware through USB port.
SonicView IP Server (for recording IP extensions): Server software that enables recording of IP extensions on IP-PBX’s
SV Studio / Studio PRO: Sophisticated supervisor Search & Playback features; Scoring and Agent evaluation
SV Backup: Auto archive and manage large volumes of recordings to and from various media.
SV Agent: Agent desktop application with recording, search/playback capabilities and flexibility to associate notes with calls. User access and control over recordings and can be restricted at different levels for various levels of security.
ODR (On Demand Recording): Add-on to SV Agent application to record calls on-demand.

Features

Easy access to recordings using various search criteria including date/time, duration, extension, caller id, dialed number, notes, flags etc.
Annotation & flagging of calls
On-demand recording
Email recordings
Agent scoring
Secure & tamper-proof storage
Easy archival & retrieval
Supervisor and Agent Studio applications etc.

Benefits

Easy to install, configure and manage – helps you get the system up and running in a short time-frame and self-manage
Simple & intuitive user interface – helps you to cut down on training time and costs
Scalable & Robust – helps you to start small and grow when needed
Supports Analog, Digital and IP extensions – helps you to protect your investment

The following points make SonicView stand out from other Voice Recording solutions in the marketplace:

Easy to install, enabling customers to start recording almost immediately
No hidden costs
No need to invest in pre-purchase site survey – solution works with all PBXs
Ideally suited for Small, Medium and multi-location businesses
Supports Analog, Digital and IP extensions
TriVium’s experience in providing Business Productivity solutions for Small & Medium Businesses

Brochures

Case Studies

SonicView Overview (pdf, 2886Kb)

CallAnalyst

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TeleAssist

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CallAnalyst Enterprise Server

CallAnalyst Enterprise Server is a scalable and powerful Call Accounting and Management system ideally suited for organization with high call volume and for businesses with multiple locations.

It can consolidate all the telecom activities from various locations to enable managers view reports across all locations.
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CallAnalystSonic

CallAnalystSonic solution enhances TriVium’s award winning CallAnalyst Enterprise Software with calls recorded on the T1/PRI trunk side. This helps customers not only to pull extensive call reports, but also to see the recorded calls in these reports.
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E9-1-1 Security Notification (ESN) Application Suite

E911 Security Notification (ESN) Application Suite provides a comprehensive and cost-effective E911 solution for medium to large enterprises with multiple sites / campuses / buildings etc. The solution is ideal for organizations with single or multiple locations.” .
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SonicView

SonicView product line offers the most cost-effective digital voice recording solutions. With the modular components you can start small and grow the solution capabilities as your business demands.

SonicView helps businesses measure and manage productivity to improve efficiencies and meet regulatory guidelines.
More »