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The CallAnalyst product suite is a powerful, award winning call accounting and management solution.
Efficient and effective usage of phone system resources, such as PBXs and key systems, helps businesses to reduce costs and shorten the ROI cycle. CallAnalyst provides the tools necessary to help businesses reach these goals and gain a clear picture of how their phone system is being used.
The CallAnalyst product suite offers three versions to suit your specific call tracking and management needs.
CallAnalyst is a comprehensive solution that works with any telecom implementation including VoIP, PBXs and key systems. This flexibility ensures that CallAnalyst leverages your current and future phone system implementations and meets all your call management and tracking needs.
The rapid evolution of VoIP in the marketplace has created new telecom options like hybrid phone systems and pure VoIP systems. However, these VoIP implementations have created greater security vulnerability, exposing call traffic to data network and hacker threats. CallAnalyst resolves these security issues with CallAlert!, providing broadcast alerts to protect businesses from fraudulent activity with broadcast alerts. Notify managers via email, pager or screen pop when fraud criteria have been met. Protect your telecom investment with CallAnalyst.
From small businesses to large Multi-Site enterprises, CallAnalyst is the right solution to meet any call tracking, management and reporting needs. Try a free CallAnalyst 10-day trial today!
Features and Benefits
- CallAlert!
- Broadcast alerts via email, pager or screen pop
- Know when alerts occur and help prevent them
- Call costing
- Flexible rate plans to precisely cost each call
- Recover costs and generate revenues
- Network ability
- Use CallAnalyst Network Clients to generate reports from any networked desktop (add-on)
- Traffic Analysis
- Traffic Analysis offers access to, and analysis of important information such as call traffic, call success rates and can help identify expensive or inefficient usage of telecom capacity based on real call data. It is a powerful tool that provides customers the ability to analyze call activity to maximize resource distribution. Using Traffic Analysis gives you access to tools such as traffic reports to graphically view trunk utilization, What-If analysis to plan bandwidth requirements and detailed statistics like peak time and usage.
- Graphically view activity for inbounds, outbound or all calls over a user specified period of time, up to two-month periods at a time.
- Analyze phone usage by department or trunk groups and peak phone usage times.
- Determine the customer call success rate based on a number of circuits available, or vice versa.
- Assess bandwidth requirements for VoIP and Networked deployments.
- Maximize return on investment (ROI) via resource allocation/re-allocation.
- Automation
- Report automation delivered via email, print or FTP
- Data archival and removal
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