CallAnalyst is the right solution to meet all my call tracking, management and reporting needs. We have immensely benefited from the investment.
-Eric Amstrong, Vice President, Amstrong Financial Group

 
   
 
   
     
CallAnalyst
  RealtyEdition
  Hotelecom
  AutoAnalyst
  TeleAssist
  XpertView
CallAnalyst Enterprise Server
SonicView
Voice Platform
   

The CallAnalyst product suite is a powerful, award winning call accounting and management solution.

Efficient and effective usage of phone system resources, such as PBXs and key systems, helps businesses to reduce costs and shorten the ROI cycle. CallAnalyst provides the tools necessary to help businesses reach these goals and gain a clear picture of how their phone system is being used.

The CallAnalyst product suite offers three versions to suit your specific call tracking and management needs.

CallAnalyst is a comprehensive solution that works with any telecom implementation including VoIP, PBXs and key systems. This flexibility ensures that CallAnalyst leverages your current and future phone system implementations and meets all your call management and tracking needs.

The rapid evolution of VoIP in the marketplace has created new telecom options like hybrid phone systems and pure VoIP systems. However, these VoIP implementations have created greater security vulnerability, exposing call traffic to data network and hacker threats. CallAnalyst resolves these security issues with CallAlert!, providing broadcast alerts to protect businesses from fraudulent activity with broadcast alerts. Notify managers via email, pager or screen pop when fraud criteria have been met. Protect your telecom investment with CallAnalyst.

From small businesses to large Multi-Site enterprises, CallAnalyst is the right solution to meet any call tracking, management and reporting needs. Try a free CallAnalyst 10-day trial today!

Features and Benefits

  • CallAlert!
    • Broadcast alerts via email, pager or screen pop
    • Know when alerts occur and help prevent them
  • Call costing
    • Flexible rate plans to precisely cost each call
    • Recover costs and generate revenues
  • Network ability
    • Use CallAnalyst Network Clients to generate reports from any networked desktop (add-on)
  • Traffic Analysis
    • Traffic Analysis offers access to, and analysis of important information such as call traffic, call success rates and can help identify expensive or inefficient usage of telecom capacity based on real call data. It is a powerful tool that provides customers the ability to analyze call activity to maximize resource distribution. Using Traffic Analysis gives you access to tools such as traffic reports to graphically view trunk utilization, What-If analysis to plan bandwidth requirements and detailed statistics like peak time and usage.
      • Graphically view activity for inbounds, outbound or all calls over a user specified period of time, up to two-month periods at a time.
      • Analyze phone usage by department or trunk groups and peak phone usage times.
      • Determine the customer call success rate based on a number of circuits available, or vice versa.
      • Assess bandwidth requirements for VoIP and Networked deployments.
      • Maximize return on investment (ROI) via resource allocation/re-allocation.
  • Automation
    • Report automation delivered via email, print or FTP
    • Data archival and removal
 Brochures
Case Studies

 

 
 
     
CallAnalyst
CallAnalyst provides the tools necessary to help businesses reach these goals and gain a clear picture of how their phone system is being used. More »

RealtyEdition
Hotelecom
AutoAnalyst
TeleAssist
XpertView
A complete tool to help real estate brokerages understand the impact and effect of call traffic on the performance of listings, agents and advertisements.
More
»
Hotelecom is a comprehensive telecom billing and management solution for the hospitality industry. 
More
»
A robust call tracking & management solution to let dealerships track sales agent activity & accountability, advertising performance and vehicle model popularity.
More »
TeleAssist is a comprehensive call management and billing solution for assisted living facilities.
More »
XpertView is a comprehensive, historical ACD reporting solution, giving businesses the tools to help improve customer service and optimize call routing.
More »
CallAnalyst Enterprise Server

CallAnalyst Enterprise Server is a scalable and powerful Call Accounting and Management system ideally suited for organization with high call volume and for businesses with multiple locations.

It can consolidate all the telecom activities from various locations to enable managers view reports across all locations.
More »

SonicView

SonicView product line offers the most cost-effective digital voice recording solutions. With the modular components you can start small and grow the solution capabilities as your business demands.

SonicView helps businesses measure and manage productivity to improve efficiencies and meet regulatory guidelines.
More »

Voice Platform

Voice Platform helps system and application vendors build rich self-service application capabilities to their solution thereby providing advanced customer care, reduced cost and increased productivity to customers.

A unique licensing model lets Product Vendors and Service Providers to bundle it and closely iintegrate with their solution.
More »

 

Resources

 
Velaro Live Help