Hospitality is an industry that is all about Customer Service. Telephony is one of the aspects of guest service and is one of the revenue generators for Hotels. It is important for Hotels to ensure that their telecom expenses are well managed and integrated with the various Property Management Systems in the marketplace. Another aspect of Customer Service in the Hospitality industry is providing phone support for distributing information, reservation, cancellation etc. In this highly competitive market, Hotels are forced to provide high-end support through their call center irrespective of their size without huge investment. TriVium provides a comprehensive telecom billing and management solution to address customer billing and a call recording solution for improved customer service.
TriVium’s telecom billing and management solution interfaces with all the leading Property Management Systems (PMS) to provide an organized and efficient way to accurately manage, track, and bill guests for their telecom usage. The solution is scalable and robust and relays up-to-the-minute call costing details to the PMS. A hands free answer to communicating call costs to the PMS, hotels never need to worry about telecom billing. Give your hospitality establishment the ability to automate and integrate call accounting with the PMS to protect your telecom investment, recover your costs, and increase your profits.
TriVium’s Call recording solution helps the Hotels to improve their customer service by leaps and bounds. This PBX agnostic solution provides reports that can help the management to analyze the efficiency and effectiveness of the representative attending customer calls and create training needs based on th at information.
TriVium also provides a solution for Hotel chains to consolidate the data from across all the branches to a central location for generating consolidated views. These reports help management to understand the performance of each location.