Government agencies are often busy, teaming with staff members that rely on telephone conversations for much of their work, or working on the public’s problems over the phone. Because many of the projects that take place in these agencies require a great deal of confidentiality, it is important that fraudulent and unauthorized calls be monitored for and prevented. TriVium Systems offers a comprehensive call tracking solution that alerts the department heads when such calls are made, and provides caller Id to prevent future re-occurrences.
In the case that an agency has multiple departments in various locations, TriVium’s solutions are formulated to consolidate call data into one central location where the authorized application users can access them from the server. TriVium’s call recording solution can benefit government agencies by providing them with call records and proof of verbal agreements, as well as serve to monitor the quality of service provided on the phone.
TriVium participates in GSA contracts and its solutions have been deployed in hundreds of Government agencies.