Financial institutions such as banks, insurance agencies and credit unions have to track calls and analyze detailed reports of inbound and outbound telecom traffic. It is also a statutory requirement for many financial institutions to go to the next level of tracking calls by recording the conversations. Tracking and recording calls also helps improve the business productivity and enable the customer service departments to provide a better customer service. TriVium through its CallAnalyst and SonicView product lines serves this purpose and helps the business to be more effective and efficient.
Most of the financial institutions and their clients use telephones as a means to do day-to-day business activities. The call volumes in these businesses are so high that it constitutes a good amount of the overall cost. TriVium provides solutions and tools to track, measure and analyze phone activity to effectively manage cost. It also provides tools to monitor the employees who are compensated based on the calls made.
Recording inbound and / or outbound calls in these businesses has also become a legal requirement for security reasons. Businesses are also keen in recording the calls in order to improve the customer service. TriVium’s call recording solution helps financial institutions to record, monitor, analyze and do different kinds of report generation on the recorded calls. The solution also helps the managers to rate the performance of agents based on various criteria.
TriVium offers these solutions for Financial Institutions having multiple offices or remote location