Call Analyst Call Reporting

Call Analyst Call Reporting

Call Analyst

The efficient and effective use of phone system resources, such as PBXs and key systems, helps businesses reduce costs and achieve faster ROIs. CallAnalyst provides the tools necessary to help businesses reach these goals and gain a clear picture of how their phone system is being used.

CallAnalyst is a comprehensive solution that works with any telecom implementation, including VoIP, PBXs and key systems. This flexibility ensures that CallAnalyst leverages current and future phone system implementations and meets all the business’ call management and tracking needs.

From small businesses to large multi-site enterprises, CallAnalyst is the right solution to meet any call tracking, management and reporting needs.

Features

  • Quality Monitoring/Performance Management
    • Analyzes how long it takes to answer phone calls by operator
    • Compares time against acceptable target levels for the department or call center

  • Call Reporting
    • Extensive graphical & textual reporting of extension and trunk activity
    • Captures various information including date/time, duration, caller id, dialed number, account codes etc.
    • Easy-to-use selection criteria for reporting

  • Report Access
    • Network clients installed on PCs in order to search and access various reports
    • Web-based access
    • Access via automated reports sent as emails

  • Report Automation
    • Report automation delivered via email, print or FTP

     

  • Data Archival and Retrieval
    • CallAlert!
      • Setup multiple alerts for various calling patterns (I.e., 9-1-1, long distancec alls, after-hours calls, toll-free calls etc.)
      • Broadcast alerts via email, pager or screen pop

    • Call costing
      • Flexible rate plans to precisely cost each call
      • Recover costs and generate revenues

    • Automate Bill-Back
      • Bill your customers back based on their phone usage (example: multi-tenant properties, assisted living facilities etc.)
      • Recover costs and generate revenues

    • Network Ability
      • Network multiple locations/PBXs for centralized reporting.
      • Report across different locations without needing any software to be installed at remote sites.

    • Traffic Analysis & Capacity Management
      • Know you trunk utilization levels based on the call history – helps you optimize your trunks.
      • Forecast your trunk needs based on scientific models
      • Ensure you are not you are not paying for trunks that are not in use; ensure there are enough trunks to take all your customer calls

    • Marketing Campaign Tracking
      • Track advertising and marketing campaigns with DID/DNIS Manager
      • Associate advertised DID/DNIS to various campaign names to pull meaningful reports that help decision making easier.

Benefits

  • Cut costs
  • Increase productivity
  • Track employee productivity
  • Optimize resources (infrastructure and staff)
  • Optimize the marketing budget
  • Enhance security
  • Improve customer service