TriVium Systems and Mitchell-Wayne Technologies Renew Strategic Alliance to Present Call Recording & Reporting Solutions and Cost Effective IT Services at the NARCA Fall Convention
Beaverton, OR – (October 29, 2012)
TriVium Systems today announced it continues its strategic alliance with Mitchell-Wayne Technologies to provide collection agencies and law firms with the latest in call recording and reporting software and cost-effective managed IT services. TriVium Systems and Mitchell-Wayne Technologies recently exhibited together at the NARCA convention that was held October 17-20th in Baltimore, Maryland. Mitchell-Wayne Technologies, located in Birmingham, Alabama, is a high-tech consulting firm specializing in Cloud Computing Services, data protection, help desk and managed services. TriVium Systems is a leading provider of call recording and reporting applications for the account receivables marketplace; it serves hundreds of collection agencies and law firm customers. TriVium Systems is also affiliated with the industry’s leading associations including ACA, NARCA and DBA International.
TriVium Systems Solutions: The Only Call Recording & Reporting Software in the Marketplace that Has Been Integrated with Collection Software and Dialers
Now more than ever, debt collectors are increasing their demands and expectations on collection agencies and law firms due to strict industry regulations and compliance requirements. TriVium Systems’ SonicView™ Call Recording and Reporting is the only solution in the marketplace that has been integrated with collection software and dialers. This means that collections supervisors can:
Track Calls Based on Client ID or Debtor File Number- with the SonicView to collection software interface, collections supervisors can track calls based on Client ID or Debtor File Number, Forwarder Number, Call Result, etc. This makes it possible to pull up any call recording, to or from a specific debtor and then playback call recordings directly within the collection software. Managers can then sort and consolidate client call recordings for clients and playback, analyze and use for reporting purposes. Call recordings can also be filtered and searched for results by date/time, direction of call, agent extension to provide clients with the exact data they want to review.
Create a Variety of Client Reports and Provide Recordings with the Click of a Button –Collections supervisors can run reports on FDCPA violations based on the time of calls (for the debtor) before 8am or after 9pm and run reports based on status codes that come from their collections software.
Use the Integration Process to Improve Efficiency – More search filters mean it is a lot easier to find the call recordings that are being searched; recordings pertaining to a specific client during audit processes can easily be located; recordings pertaining to a debtor file when a complaint arises can be easily located. What used to take collections supervisors hours can now be done in just minutes.
TriVium Systems and Mitchell Wayne’s Strategic Alliance
“TriVium’s partnership with Mitchell-Wayne Technologies gives our customers highly specialized expertise in call recording solutions for the collections industry,” said Mathews Manaloor, President and CEO of TriVium. “Being a part of this partnership not only provides confidence in going with a call recording solution that integrates with their collections software and dialer, it gives our clients the best help desk and installation expertise they can find in the marketplace,” Mathews said.
Known as home of the most experienced data protection consultants in Birmingham, Alabama, R. Mitchell Hungerpiller, Sr., President & Founder and his team at Mitchell-Wayne Technologies, have over 15 years of experience advising clients on computer networks with a strong focus in collection software implementation. The Company offers real world solutions that go beyond the box to give their customers and companies’ human-centric solutions. They pride themselves in understanding their clients’ immediate and long-term technology goals and adapt themselves to fit those requirements — not use technology for the sake of technology.
“With this new partnership, we have the ability to leverage our background in collection software, data storage and help desk support with TriVium’s leadership in call recording,” said Mitch Hungerpiller, Sr. “Mitchell-Wayne Technologies and TriVium Systems can fully help businesses evaluate their technology decisions, put together the right resources to solve their problems and help them to achieve a maximum return on their technology investment.”
TriVium Systems has impacted all sizes of business, from small and medium-sized companies to large enterprises with multiple locations through the use of quality monitoring and call management. It helps improve customer service, avoid law suits, avoid ‘He Said / She Said’ scenarios, enhances security and boosts overall business productivity. The Company’s ability to integrate with a large variety of telephone systems has resulted in delivering world-class, quality call recording solutions to a variety of industries throughout North America
About TriVium Systems, Inc.
Established in 1995, TriVium Systems is a leading provider of call recording and reporting applications for the account receivables marketplace. We serve hundreds of collection agencies and law firm customers and are affiliated with the industry’s leading associations including ACA, NARCA and DBA.
Our years of experience in call recording software, our work with customers in the ARM space, and our affiliations have enabled us to develop a wide range of understanding about the software needs within the collections industry. We have, in turn, taken this knowledge and created SonicView Call Recording & Reporting, the only solution in the collections marketplace that has been integrated with collection software and dialers. Today, SonicView has become one of the leading call recording products because of its unique set of features and benefits.
About Mitchell-Wayne Technologies
Mitchell-Wayne Technologies was founded in 1995 to provide fixed-fee Help Desk computer and IT services. The company’s vision was and is to provide the most responsive customer service in easy to understand and friendly communications. Through their Cloud Computing Services, Mitchell-Wayne Technologies provides the piece-of-mind that their customers need to comply with business continuity plans. Their Managed Services program provides customers proactive monitoring for their entire computer network so they are notified when something is not right. Today, Mitchell-Wayne Technologies receives the highest customer service ratings from ticket closure surveys. Visit the company website, www.mitchellwaynetech.com, to learn more.
TriVium Systems, Inc.
1865 NW 169th Place, Suite 210
Beaverton, OR 97006
Tel: (503) 439-9338 Visit: www.triviumsys.com
2233 4th Ave N
Birmingham, AL 35203
Tel: (205) 578-8928
For additional media information, contact Crystal Crampton, Marketing Manager at (503) 439-9338, ext. 328 or via email: firstname.lastname@example.org