• Enhance Customer Experience

    Improve bottom lines

  • Accelerate Growth
    With Dashboards

  • Take Control

    Of compliance requirements

  • Stay Profitable

    With Analytics

TriVium Systems, Inc.

TriVium Systems, Inc. is a leading developer of call recording, monitoring and reporting applications. Founded in 1995, we offer solutions for all sizes of businesses – from small and medium – to large-sized enterprises with multiple locations.

Our software has been helping companies in a variety of industries, including call centres, collection agencies and law firms, financial institutions, insurance agencies, healthcare clinics/medical providers, educational institutions, government, assisted living/retirement facilities, hospitality, and real estate. Our customers use the software to reduce overhead costs and enhance their customer service efforts by recording phone calls that can be easily retrieved, played back and shared throughout the organization.

Compatible with virtually all leading telephone communications systems, TriVium’s solutions can be used with IP, digital and hybrid phone systems and deployed in single or large multi-location environments. TriVium SonicView™ Call Recording and CallAnalyst™Call Monitoring and Reporting applications help organizations enhance customer satisfaction, facilitate dispute resolution, improve regulatory compliance and impact their bottom lines with quick and tangible ROIs.

Why Us

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Boost Profits
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Quality Assurance
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Improve Revenues
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Compliance

Our Solutions

Case Studies

Aetna Ambulance Service, Inc. provides Emergency Medical Services (EMS) and paramedic service to Wethersfield, Rocky Hill and the southern portion of the City of Hartford, Connecticut. In addition, Aetna provides non-emergency services to the region’s eight major hospitals, medical and skilled nursing facilities and residences throughout the Greater Hartford area, including Farmington Valley. Aetna’s EMS professionals are trained and equipped to deliver specialized medical transports throughout the state and region and are known for an uncompromising dedication to patient care. Aetna is proud to be locally owned and operated.

More Case Studies . . .

Client Testimonials

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Lonnie King, Director of IS/IT/Consumer Markets
WATTS Premier

The customer support is extraordinary. We are successful in achieving cost effectiveness vs an executive’s time on the phone.

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Dave Seeley, Operations Manager
RGA Associates

We love CallAnalyst Enterprise Server software. It is exceptional for our needs and works great with our different phone systems and locations. We are also very happy with TriVium Systems’ technical support team; their response time is excellent.

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Josh Dawsey, Network Administrator
Linde Healthcare

SonicView and CallAnalyst Enterprise Server provides us flexible scheduling and reporting options we have been searching for in call reporting software. The custom reports are extremely helpful since we don’t use a standard work-week. We have definitely increased our productivity and now have accurate and quantifiable metrics to analyze our phone usage.

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Jason Browne, IT Director
Killeen Daily Herald

We are very happy with CallAnalyst — it is so easy-to-use and provides us with a powerful reporting structure to help increase our newspaper subscriptions while keeping up with printing supply and demand. I was also delighted by the ease of installation and TriVium Systems’ comprehensive Web-based training program.

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Eric Armstrong, Certified Senior Account Manager and President
Armstrong Financial Group

We are highly impressed with the way CallAnalyst can slice and dice data from the switch and extract meaningful information about our telephone usage

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Benjamin Shumaker, Vice President of Information Technology and Security
Credit Union of Denver

We are very pleased with SonicView’s level of performance and its capabilities. Also,it was highly critical that any software system we put in place help us adhere to federal guidelines that have been established for our tightly regulated industry.

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Dustin Malcom, Director of Information Technology
Town of Flower Mound

We chose SonicView Call Recording over other options because we needed a tamper-proof solution that would focus on our direct needs. SonicView does a great job!

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Craig Sorensen, IT Administrator
Sheppard Motors

We had quite a few limitations using CallBright’s lead generation service. Their system only provided call recordings for 6% of our total inbound and outbound calls per month. We had to base our pay plans on faith because we didn’t have enough inbound and outbound call data to fairly structure our team’s sales and incentive Read More…

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Joel Shapiro, Principal, Shapiro Insurance Group
Shapiro Insurance Group

SonicView is user-friendly and has advanced search options. Reports are easy to create too. Overall, we have seen a considerable improvement in our team’sinteraction with clients.

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Ana Jennings, Director of Customer Service, National HME
National HME

My favorite features in SonicView Call Recording and Reporting include its advanced search capabilities and the ability to easily download and play back recordings to share with our team. I love the fact that we can set up reports, too, so that we can automate their delivery and share them with management