With over a decade's experience in the marketplace, TriVium knows the specific needs of various industry verticals. Our solutions are designed and developed for the specific needs of these verticals. Please pick the business you are into and learn how TriVium can help you Cut Costs and increase Business Productivity.
TriVium provides specific solutions to cater to the needs of various kinds of organization rather than providing a cookie cutter solution. Pick the category of organization that you belong to and learn how TriVium can help you Cut Costs and increase Business Productivity.
TriVium provides three different solutions for various businesses: Call Recording, Call Reporting and E9-1-1 Security Notification (ESN). These solutions are designed and developed for various Vertical Markets and Business Applications. The solutions are available either in an integrated all-in-one package or as a la carte, depending on your business needs.
Assisted living/ Retirement Homes
Auto Dealerships
Call Centers
Consultancies / Recruiters
Education
Financial Institutions
Government
Healthcare
Hospitality
Law Office
Real Estate
Auto Dealerships
Analyzing telecom activity and customer interactions are critical components to the success of any Auto dealership and their ability to meet sales goals every month.
TriVium’s solutions help Auto Dealerships to track, analyze, record and manage all telephone calls. The solutions are designed to help the business improve its sales activities, lost opportunities, customer service, quality monitoring, advertising effectiveness and much more.
Education
Schools, Universities and Education Departments rely on phone systems for a great deal of their communication and hence it is critical to be able to track and analyze the same.
TriVium’s solutions help Schools & Universities to track, analyze, record and manage all telephone calls. The solutions are designed to help the organization improve its quality monitoring, customer service, security, bill-back capabilities, cost management, support E9-1-1 and much more.
Financial Institutions Banks, stock brokers, insurance & mortgage companies and credit unions deal with critical voice and data information exchange. Efficient tracking and recording of inbound and out bound calls are not only needed for regulatory compliance, but also provide insights into how performances can be boosted.
TriVium solutions help your business optimize resources, enhance customer service, measure work efficiency as well as meet regulatory requirements by tracking and recording all calls.
Government
Government agencies including towns, counties and municipalities are often busy, teeming with staff members that rely on telephone conversations for much of their work; be it answering queries or working on public’s problems over the phone. It is important for these organizations to be able to track, monitor and record these conversations.
TriVium’s solutions helps government departments by offering comprehensive call tracking and recording solutions to improve security, customer service, employee productivity and reduce fraudulent activities,
Healthcare
Hospitals, Clinics and Doctor’s offices deal with critical voice and data information exchange. Efficient tracking and recording of calls are not only needed for regulatory compliance, but also to improve the Business Productivity.
TriVium solutions businesses optimize resources, improve customer service, enhance security, measure work efficiency as well as meet regulatory requirements by tracking and recording calls.
Hospitality
Telephony is one of the aspects of guest service and a good revenue generator for Hotels, Motels and Resorts. It is important for the Hotels to ensure that their telecom expenses are well managed and integrated with various Property Management Systems in the marketplace.
TriVium’s solution not only helps your business provide telecom billing and management capabilities, but also helps you enhance the security and improve customer service.
Law Office
Lawyers spend a lot of time talking to their clients on the phone and also collect critical case related information over the phone. Efficient tracking & billing and option to record calls are extremely critical for a law office.
TriVium’s solution not only provides extensive tracking and reporting of inbound and outbound calls, but also provides tools to time the call and automatically generate billing reports for customers. Solutions also provide capability for the lawyers to search and listen to the calls at a later point in time.
Real Estate
Real estate brokerages maintain thousands of property listings and telephone activity is the lifeline that connects customers with agents. With several listings to track, many with unique phone numbers, brokerages need a tool to help understand the demand of each listing and measure the same.
TriVium’s solution gives brokerages a powerful call tracking, reporting and analysis solution to measure the call traffic generated for each listing. The solution also helps the real estate cut costs and increase productivity through various other means.
Assisted Living / Retirement Homes
Residents in an Assisted Living facility needs to be billed back on their telephone usage by the management. This has the potential of being a profit center. It is also important to track the calls in the facility from a security perspective.
TriVium’s solution not only provides extensive tracking and reporting of inbound and outbound calls, but also provides tools to time the call and automatically generate billing reports for residents. Above providing billing reports, solution also helps the facility to cut costs and increase productivity in innovative ways.
Call Centers
Phone is the lifeline for a Call Center; and hence tracking, managing and recording calls is extremely critical for a call center in order to improve customer service & quality, optimizing resources and improving business productivity.
TriVium’s solution help Call centers to track, analyze, record and manage all telephone calls. The solutions are designed to help the call center improve its productivity by cutting costs, optimizing resources, enhancing security, tracking employee productivity, improving customer service and much more.
Consultancies / Recruiters
Consultants and Recruiters spend a lot of time on phone with clients and prospects discussing new opportunities as well as talking specific requirements. Phone conversations are the most critical aspect for the employees as well as the business and hence it is important to be able to track, analyze, record and manage these conversations.
TriVium’s solutions are specifically designed and developed for Consultants, CPA’s, Recruiters and others who not only have to track the calls based on account codes, but also bill the clients back on the time on phone. Solutions help the business to cut costs, increase employee productivity, improve advertising effectiveness and much more.
Solutions for Small Businesses
TriVium CallAnalyst SX Pro is an ideal solution that provides all the advanced features and reporting provided by the CallAnalyst family, but suited for a Small Business. For recording, TriVium provides SonicView digital recording solutions. The solution helps you to record digital and analog phones or a mix of both and can start with even one phone.
Solutions for Medium sized Businesses
TriVium CallAnalyst Classic Edition provides unlimited call tracking, automated report generation and network ability that make it ideally suited for a Medium Sized Business. SonicView recording solution provides a scalable server-based solution to for analog, digital and VoIP recording needs.
Solutions for Multi site Businesses
Multi-Site Businesses look for solutions that can be seamlessly integrated across all locations. CallAnalyst Enterprise Server (CES) is just built to serve such customers. CES provides centralized monitoring, tracking and reporting of all calls across the network.
Call Recording has become an integral part of many businesses due to various factors includes quality monitoring, training, compliance, regulations, proof of call, liability recording, security and much more. The need has become equally critical for Small & Medium Businesses like for an Enterprise, but at much more competitive price points.
We understand that each business needs are different and hence there is no one application that fits the bill for all customers. We have various types of recording solutions – be it recording on the trunks or at an extension level; be it Analog CO trunks or T1/PRI; Digital, Analog or IP extensions.
TriVium’s Call Reporting software provides many more options than traditional call accounting software at an affordable price. Options include Traffic Analysis, Campaign Tracking, CallAlert, Fraud Tracking, viewing reports on IP phones and much more.
TriVium’s call reporting helps organizations cut costs, increase productivity, improve customer service, track employee productivity, optimize marketing spend effectiveness, enhance security, provide bill-back and much more making it a true Business Productivity Dashboard for your organization.
With E9-1-1 Regulations becoming stricter by the day, many organizations are still left with no easy and cost-effective way to manage and provide the PS/ALI database in NENA format to the PSAP’s. By providing this information to the PSAP, you can ensure that emergency services will be sent to the right location of the 9-1-1 caller rather than the main location of the organization where the PBX is located.
TriVium not only provides easy mechanisms to export data into a format supported by the PSAP’s, but also provides screen pop notifications (onsite) and email notification on 9-1-1 calls.
TriVium Systems is a leading provider of Business Productivity Solutions for the Converged Communications marketplace. TriVium’s Call Recording and Call Reporting solutions help organizations maximize the value of voice and data convergence. The solutions provide access and insight into business data that help manage costs, boost productivity, improve customer service and enhance security in innovative ways.
CallAnalyst provides the tools necessary to help businesses manage and optimize telecom costs and gain a clear picture of how their phone system is being used. More »
RealtyEdition
Hotelecom
AutoAnalyst
TeleAssist
XpertView
A complete tool to help real estate brokerages understand the impact and effect of call traffic on the performance of listings, agents and advertisements. More »
Hotelecom is a comprehensive telecom billing and management solution for the hospitality industry.
More »
A robust call tracking & management solution to let dealerships track sales agent activity & accountability, advertising performance and vehicle model popularity. More »
TeleAssist is a comprehensive call management and billing solution for assisted living facilities. More »
XpertView is a comprehensive, historical ACD reporting solution, giving businesses the tools to help improve customer service and optimize call routing. More »
CallAnalyst Enterprise Server
CallAnalyst Enterprise Server is a scalable and powerful Call Accounting and Management system ideally suited for organizations with high call volume and for businesses with multiple locations.
It can consolidate all the telecom activities from various locations to enable managers to view reports across all locations. More »
CallAnalystSonic
CallAnalystSonic solution enhances TriVium’s award winning CallAnalyst Enterprise Software with calls recorded on the T1/PRI trunk side. This helps customers not only to pull extensive call reports, but also to see the recorded calls in these reports. More »
E9-1-1 Security Notification (ESN) Application Suite
E911 Security Notification (ESN) Application Suite provides a comprehensive and cost-effective E911 solution for medium to large enterprises with multiple sites / campuses / buildings etc. The solution is ideal for organizations with single or multiple locations.” . More »
SonicView
The SonicView product line offers the most cost-effective digital voice recording solutions. With the modular components you can start small and grow the solution capabilities as your business demands.
SonicView helps businesses measure and manage productivity to improve efficiencies and meet regulatory guidelines. More »
Auto Dealerships
Education 
Financial Institutions Banks, stock brokers, insurance & mortgage companies and credit unions deal with critical voice and data information exchange. Efficient tracking and recording of inbound and out bound calls are not only needed for regulatory compliance, but also provide insights into how performances can be boosted.
Government 
Healthcare
Hospitality
Law Office 
Real Estate 
Assisted Living / Retirement Homes
Call Centers
Consultancies / Recruiters 
Solutions for Small Businesses
Solutions for Medium sized Businesses
Solutions for Multi site Businesses
integral part of many businesses due to various factors includes quality monitoring, training, compliance, regulations, proof of call, liability recording, security and much more. The need has become equally critical for Small & Medium Businesses like for an Enterprise, but at much more competitive price points. 
many more options than traditional call accounting software at an affordable price. Options include Traffic Analysis, Campaign Tracking, CallAlert, Fraud Tracking, viewing reports on IP phones and much more. 
many organizations are still left with no easy and cost-effective way to manage and provide the PS/ALI database in NENA format to the PSAP’s. By providing this information to the PSAP, you can ensure that emergency services will be sent to the right location of the 9-1-1 caller rather than the main location of the organization where the PBX is located. 
